Refund & Returns Policy

Last updated: 7 September 2026. This policy sits alongside our Terms & Conditions and does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

1. Your legal right to cancel – 14 days
You may cancel any order for any reason within 14 days of receiving it. Tell us by email at hello@mawg.uk with your order number, or use the model cancellation form in our Terms. Return the goods within 14 days of telling us. We refund the price and standard delivery within 14 days of receiving the goods back or proof of postage, to the original payment method. We may deduct an amount if the goods have been handled more than needed to inspect them in a shop. Sealed fragrances that have been unsealed cannot be returned for hygiene reasons.

2. Our thirty-day returns promise
Beyond the 14-day right, we accept returns for thirty days from delivery provided the piece is unworn, unused and in the box it came in, with all papers, tags, links and accessories. Watches must be unsized and unworn, with any protective stickers intact. Frames must be unworn with case and cloth. Fragrances must be sealed.

3. How to return
Email hello@mawg.uk with your order number and the reason. We reply within one working day with a returns reference and instructions. Pack the piece securely in its original packaging inside a plain outer box and send it on a tracked, insured service to the value of the goods – we cannot accept responsibility for returns lost or damaged in transit. Return postage is at your cost unless the item is faulty or not as described. For watches we can arrange insured collection at a fixed charge, quoted on request.

4. Refund timing
We inspect returns within two working days of receipt and refund to the original payment method within five working days of approval, and in every case within 14 days as the law requires. Card refunds can take a further 3 to 5 working days to appear depending on your bank. Delivery charges are refunded only under the 14-day right to cancel, or where the item is faulty.

5. Faulty or misdescribed goods
If a piece arrives faulty, damaged or not as described, you have 30 days from delivery to reject it for a full refund including delivery, under the Consumer Rights Act 2015. After 30 days and up to six months you may request a repair or replacement; if that is not possible or fails, a refund. Email hello@mawg.uk with photographs and your order number and we arrange collection at our cost.

6. Exchanges
We do not hold duplicate stock of watches, so exchanges are handled as a return and a new order. For frames and fragrances we can exchange for a different colourway or size where stock allows – ask when you contact us.

7. Exclusions
We cannot accept returns of: fragrances that have been unsealed; watches that have been sized, worn or had any work carried out; pieces returned without their papers, tags or accessories; or items damaged after delivery. In these cases we will contact you and, at your request, return the piece to you at your cost.

8. Warranty claims
Manufacturing faults within two years are covered by our warranty. Contact us first; do not send a watch to a third party for work, as this will void the warranty.